Job Aid
Listening Do's and Don'ts FOR EFFECTIVE WORKPLACE COMMUNICATION
Purpose: Use this job aid to improve your listening skills in the workplace.Do:
- be prepared to listen
- paraphrase what's just been said to ensure you understand
- pay close attention
- show genuine interest
- keep an open mind
- focus on the information, not on the appearance or presentation of the speaker
- ask relevant questions
- clarify objections
- cite similar situations you have experienced to clarify the information's applicability
- take notes of key words or ideas if possible
- consider how what you've heard can benefit you or others
- be aware of your talking to listening ratio – talk less and listen more
Don't:
- interrupt the communicator
- change the subject
- zone out or start daydreaming
- complete the communicator's sentences
- make judgments before you hear all the information
- try to write down everything that's being said
- formulate your response while the communicator is still speaking
- perform other tasks while listening
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Course: Communication Skills and Project Management
Topic: Basic Elements of Communication
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